Coaching Skills for Leaders and Managers

with Carol Goldsmith

Why this Course?

Today’s leaders need a new set of skills to bring out the best in their people: coaching skills. Discover why organizations pay executive coaches more than $15K per engagement to develop top talent, and how you can turn any conversation with staff or peers into an opportunity to coach.

More organizations than ever now expect their leaders to coach their people effectively. In a 2015 ICF/HCI survey, 84% of respondents said that coaching is part of a manager/leader’s job – up 2% from the previous year.

Human capital leaders recognize that frontline and mid-level managers need to develop the foundational skills that will help them lead in the future. DDI ranked “coaching and developing others” as the number one way to do that in its 2014/15 Global Leadership Forecast.

The 2014 ICF/HCI report on Building a Coaching Culture also predicted healthy growth rates for organizational coaching. Of the 500 survey respondents: 81% will expand the scope of managers/leaders using coaching skills.

Google, Microsoft, Cisco, Oracle, Johnson and Johnson and Hewlett-Packard are among the name-brand tech firms that leverage the power of coaching in their leadership development programs.

The case is clear that creating a coaching culture in the organization and equipping leaders with these skills will make a difference in the way we make decisions, grow and improve the bottom line.

About the Course Coaching Skills for Leaders & Managers
This practical, experiential course is designed to offer you those foundational skills for leaders at all levels: senior executives, managers, HR/OD practitioners, talent acquisition professionals, leadership facilitators and trainers. Learn essential coaching tools and techniques that you can use right away from a leading professional coach who has been working with executives and teams for more than 15 years.

The course introduces participants to key coaching principles and practices embodied in the 4A’s Coaching Model™:

  • Ask, don’t tell
  • Assess, don’t assume
  • Agree, don’t order
  • Act, don’t avoid

What You Will Learn
Over the course of 2 days you will experience what it’s like to coach and be coached through partner exercises, demonstrations and group discussions. Learn how to quickly establish rapport, ask powerful questions, listen between the lines and hold people accountable for achieving goals that they feel motivated to achieve.

Module 1: Rapid Rapport
Without trust, there can be no coaching. We begin by learning how to create rapport through the artful matching and mirroring of:

  • Body language
  • Non-verbal language (pace, pitch, tone, sighs, etc.)
  • Sensory language (seeing, hearing, feeling words)

Module 2: Powerful Questions
The quality of the questions we ask determines the quality of our results. Great coaching questions are designed to clarify thinking, open possibilities, prompt action, and stimulate learning. We’ll learn the art of crafting powerful questions, and discover the advantages of asking:

  • How (vs. why) questions
  • Open (vs. closed) questions
  • Curious (vs. leading) questions
  • Learning (vs. judging) questions

Module 3: Intentional Listening
How good a listener are you, really? We’ll put our ears to the test in a fun and enlightening group coaching exercise that will shift your brain from thinking to listening mode.

Module 4: Goal-setting
Success comes from achieving a goal. And achieving that goal begins with putting it in clear, compelling written form. To do that, we introduce The Intelligent Outcome.™ Partners will coach each other using the key coaching questions and criteria that define an Intelligent Outcome™ and distinguish it from a S.M.A.R.T. goal.

You will learn:

  • The difference between a goal and an outcome
  • The six success criteria of an Intelligent Outcome
  • The six coaching questions to elicit those criteria
  • How to use the model in a coaching session or as a coaching assignment

Bring your real-life issues to the class and leave with new skills and tools you can use as a Leader-Coach.

Target Audience: This practical, experiential course is designed to offer you those foundational skills for leaders at all levels: senior executives, managers, HR/OD practitioners, talent acquisition professionals, leadership facilitators and trainers. 
Date: November 14-15, 2017

General Admission Tuition: $1,950 (includes program fee, all class materials, meals)
Alumni Admission Tuition: $1,750 (Previous participants in GWU-CEPL programs)
*We offer a 10% discount for GW-CEPL alumni, COG members and groups of 5 or more.

Venue: GWU Alexandria Graduate Center, 413 John Carlyle Street, Suite 250 Alexandria, VA 22314 (5 min walk from Blue/Yellow Line and 15 min driving from the Regan National Airport) 

To Apply Please Register

Academic Non-Credit CEUs: This course offers 1.6 Continuing Education Units based on 16 hours of faculty-led content. 

Ina Gjikondi-Cecchetto 
Director, Executive Education and Coaching Services
Phone: 202-994-5313


Carol Goldsmith PCC, NLPT, The Discovery Coach

Carol Goldsmith

Carol is a certified professional coach, coach-trainer, mentor, and recognized leader in the coaching field.

Register Now

Leadership Coaching Registration Form

We offer a 10% discount for GW-CEPL alumni, COG members and groups of 5 or more.